Refund a customer and cancel their plan | Vovy
Vovy finds the customer in Stripe, issues a full or partial refund, cancels the subscription if needed, and drafts a friendly reply.
Refund Sarah's last payment and cancel her subscription
How it works
- Find the customer: Vovy searches Customers in Stripe by name or email and shows a card of their payments and subscription.
- Issue the refund: It opens the payment, clicks Refund, and sets the amount and reason. Money is going back out, so it asks first.
- Cancel the subscription: Vovy cancels immediately or at period end, depending on what you choose, so she isn't charged again.
- Draft a reply: It drafts a short email confirming the refund and when it will appear on her statement, ready for you to send.
What you provide
- The customer's name or email
- Full or partial refund
What you get
- Refund issued
- Subscription cancelled
- A ready-to-send reply
- A card with the refund details
FAQ
How long until the customer sees the money?
Usually 5 to 10 business days, depending on their bank.
Do I get Stripe's fee back?
No. Stripe keeps the original processing fee on refunded payments.
Should I refund or let it become a dispute?
Refund. A dispute costs a fee and hurts your account standing, while a refund costs only the original fee.
Related tasks
All tasksLoading...