Let customers cancel or update their card themselves | Vovy
Vovy turns on Stripe's customer portal, chooses what customers can change, and adds a Manage billing button so you stop handling cancel emails.
Add a Manage billing button so users can cancel or change cards
How it works
- Open the portal settings: Vovy goes to Settings, Billing, Customer portal in Stripe and shows a card of each option you can allow.
- Choose what customers can do: It turns on updating payment methods, viewing invoices, switching plans and cancelling, with a cancellation reason survey.
- Brand the portal: Vovy sets your logo, colors and a return link to your app in Settings, Branding.
- Add Manage billing to your app: In Cursor it adds a server function that creates a portal session for the logged-in customer and a button that opens it.
- Test a cancel: Vovy cancels a test subscription through the portal and confirms your app sees the change through your webhook.
What you provide
- Stripe subscriptions already set up
- Your logo
What you get
- A branded billing portal
- A Manage billing button
- Self-serve cancellations and card updates
- Cancellation reasons collected
FAQ
Does the portal cost extra?
No. It's included with Stripe Billing.
Can I cancel at the end of the period instead of immediately?
Yes. The portal can cancel at period end so customers keep access until their paid time runs out.
Can I offer a discount when someone tries to cancel?
Yes. The portal supports retention coupons shown during cancellation.
Related tasks
All tasksLoading...